Terms and Conditions


Terms and Conditions of sale for The Kosher Shop

1. These terms
1.1. These are the terms and conditions we supply goods to you.
1.2. Please read these terms carefully before you submit your order to us.

2. Definitions
"You" and "your" means the person ordering goods from The Kosher Shop who must be over 18 years of age.
"The Kosher Shop" or "we" or "us" or "our" means The Kosher Shop LTD, a company registered in England and Wales.
"Account" means your details and shopping history created when you register to shop through our website.
"Deliver" means us delivering the goods that you order to the address stated in your order ("our delivery area"), and "delivery" and "delivered" shall be interpreted accordingly.
"Let us know" means to email our Customer Services at Customers@thekoshershop.com.
You may also write to us at info@thekoshershop.com
"Site" or "website" means www.thekoshershop.com

 

3. Becoming a Customer
3.1. To place an order on our site, you must be over 18 years of age, require delivery in our delivery area and have a UK-based credit or debit card acceptable to us in your name.
3.2. When you register, you will be asked to create a username and password. You must treat your username and password as confidential and not disclose them to any third party. You will be responsible for all activities and orders under your password and username. If you think that someone else may either know or be using your username and password, don't hesitate to get in touch with us via email at info@thekoshershop.com
3.3. We reserve the right to decline a new customer registration or to suspend or disable your Account at any time and our sole discretion.

 

4. Our Contract
4.1. Our site invites you to buy goods from us. Once you have placed an order on the site, we will send you an order acknowledgement by email, setting out what you have ordered and the price of your order. This is not an order confirmation or acceptance from us. A legally binding contract with you will only arise once we have completed the delivery of the goods. At this time, you become the owner of the goods. 
4.2. These terms regulate the supply of goods to you by us. Any terms, conditions or representations (other than those made fraudulently or implied by statute) are excluded.

 

5. Price
5.1. The price of the goods you order will be the price on the site at the time you place your order or amend your order. If a new fee or promotion is in place after you have placed your order, for example, a multi-buy offer or price reduction, which may be advertised on the packaging of goods you have ordered, these prices and promotions will not be applied to your order.
5.2. We give you the choice of ordering certain items, such as fruit and vegetables, either by weight or quantity. As it is challenging to select loose items such as these to exact weight, if you order them by weight, we'll charge you for the actual weight picked - and we always try to get as near as possible to the weight you ordered. Loose items are priced by weight in-store, meaning that if you order by quantity and the items picked in-store have a higher-than-average weight, you may be charged more than the guide price given online at the time of order. If the things in-store have a lower-than-average weight, you may be charged less than the guide price shown online at the time of order.
5.3. In addition to the price, a delivery charge will also be payable to you. You will be charged for the delivery according to the directives set out on our Shipping & Delivery page. 
5.4. There is a minimum order value. This is displayed on the site.

 

6. Payment 
6.1. At Checkout, we will charge you for the amount of your order when it was checked out, which is the amount shown to you when you confirm your online order. 
6.2. If there are differences between your checked-out order and the contents of your delivered order, an adjustment must be made to the amount debited from your debit or credit card. If the total value of goods delivered is less than the checked-out order amount (for example, if an item was unavailable and removed from your order or due to price changes), you will be refunded the difference. If the total value of goods delivered is more than the checked-out order amount (for example, if the price of weighted items differs from the amount specified in your order or due to price changes), you may see a separate charge on your credit or debit card statement. The total amount you pay for your order (following any adjustment required) will be the amount shown at the bottom of the delivery note given to you at the time of delivery. Any needed adjustments will be processed on the day of delivery and may appear as a separate line on your credit or debit card statement. However, the adjustment may take up to 5 working days to appear on your Account, depending on your card issuer.
6.3. All prices quoted are inclusive of VAT and any other tax.
6.4. You agree to compensate us in full against all reasonable costs, expenses and outgoings incurred by us in obtaining payments from you in the event a failed amount occurs. This may include an administration charge of not less than £20. We may ask a debt collection agency to collect payment from you at any time after a failed payment has occurred.

 

7. Products 
7.1. All of our food products are either certified by a recognized Kashrus authority or appear on a list of approved products issued by a recognized Kashrus authority.
7.2. You are responsible for verifying the Kashrut of each product you purchase. The Kosher Shop will not accept the return of products due to the Kashrut supervision not suiting your standards.
7.3. Product packaging may vary from that shown on our website.
7.4. We aim to select goods with a reasonable amount of time left on the expiry date. However, please note that some fresh produce items naturally only have a limited shelf life when they arrive in the store; therefore, it is reasonable for them to have a shelf life of last than two days when they are delivered.

 

8. Changing and Cancelling your order
8.1. Adding items: If you want to add items to your order and keep the exact delivery date, you need to let us know before 13:00 on the day before your order is due to be delivered via email at Customers@thekoshershop.com. 
8.2. Removing goods: if you want to remove items from your order, you need to let us know before 13:00 on the day before your order is due to be delivered via email to Customers@thekoshershop.com.
8.3. Cancelling your order: non-perishable items: if you have ordered items that are not liable to perish, deteriorate, or expire rapidly and are not listed in clause 8.5 below, you can change your mind and cancel your order for any reason within seven days after delivery. We will arrange with you for the cancelled non-perishable goods to be returned to us, and we will credit your payment card with the price of such goods within 30 days from the date you returned the goods to us (provided payment has already been debited to your payment card). However, you will be responsible for facilitating the return of the cancelled goods, which will be deducted from your refund or debited to your payment card. To cancel an order for non-perishable items and arrange for the goods to be returned to us, please let us know via email at Customers@thekoshershop.com
8.4. Cancelling your order: perishable items: You will not be able to change your mind and cancel an order for items listed in clause 8.5 below after 13:00 on the day before delivery unless these items are damaged or faulty or do not meet our usual high standards. Items liable to deteriorate or expire rapidly can only be returned per clause 9.5 below.
8.5. Your right to return an item per 8.3 above does not apply to the following goods (unless these goods are faulty on delivery or misdescribed):
•    Newspapers and magazines;
•    CDs, DVDs, videos, and books. (which may be restricted to an exchange for the same title to reduce the risk of unlicensed copying); and
•    items that cannot be resold for health and hygiene reasons once unwrapped (e.g. certain items of clothing, personal grooming products and medicines).

 

9. Damaged or faulty goods
9.1. When your items are delivered, please promptly check that the order is not damaged. If your order is visibly damaged or in any way does not meet our usual high standards, please let us know, and we will arrange with you for the goods to be returned to us. On receipt of the goods, we will promptly and fully refund the price of any goods that do not meet your reasonable satisfaction or arrange for the delivery of replacement goods. 
9.2. At our discretion, we may refund damaged or faulty goods without requiring you to return the goods to us. In these circumstances, we may ask you to send us a photo (or other proof) of the damaged or faulty goods.
9.3. Please retain the original packaging where possible. You are responsible for the goods from delivery, and you must store the goods in a manner appropriate to the type of goods (e.g. keep chilled items chilled, frozen items frozen, etc.). We may require them to be returned, and they must be returned to us in the same condition they were delivered to you. The returns policy for damaged or faulty items is set out below:
9.4. Returns policy for non-perishable items - if you return an item(s) that is damaged or faulty, misdescribed, or parts are missing within 30 days of delivery, you may request either a full refund, a price reduction, or replacement or repair of the item(s). If you discover the item(s) is damaged, faulty, misdescribed, or parts are missing after 30 days from delivery, you may return the item(s) and request either a repair or replacement. If the repair or replacement we provided is unsatisfactory, you can request either a refund or a price reduction. Please note that sometimes it will not be possible for us to provide a replacement or repair for an item (e.g. because the product/parts no longer exist). In these circumstances, we will offer you a refund or price reduction.

9.5. Returns policy for perishable items - if you are not happy with the quality of any item(s), we will offer you a replacement item(s) or refund the money paid for the item(s) if you let us know before the expiry of the "use by" or "best before" date indicated on the item(s) or, where an item is loose and does not specify a "use by" or "best before" date, within two days after you received your order. You must store the item(s) in the manner appropriate to the type of goods (e.g. keep chilled goods chilled) as we may require them to be returned, and they must be returned to us in the same condition they were delivered to you. Sometimes it will not be possible for us to provide a replacement for an item (e.g. because the thing no longer exists). In these circumstances, we will offer you a refund for that item only.

 

10. How refunds work
10.1. If you are entitled to return goods under clause nine or cancel your order under clause 8, and we have already debited your card, we will reimburse any sum received from you (including the cost of the standard delivery charge where all items in the delivery are damaged), in respect of such goods by crediting the card you paid with. We shall not refund the difference between the standard delivery charge and any premium delivery charge you have selected when ordering the goods.
10.2. We shall not be responsible for any return costs for goods returned unless they are damaged or faulty. 
10.3. Refunds can take up to 30 days to appear in your bank or credit card account. This may depend on which bank you use and where it is located. We will make any refunds within 30 days of collecting the goods back from you.
10.4. Your rights under the UK or your national consumer legislation and any manufacturer guarantees are not affected.

 

11. Substitutions 
11.1. We do our best to ensure that we have goods availability, but we occasionally run out. When you place your order, we will ask if you would like us to substitute similar alternative goods if your chosen goods are not in stock when we dispatch your order. If you do and when you receive your order, you are not happy with the substitution, please let us know as soon as possible. Please read all information on the product label carefully, including any accepted substituted products. 

 

12. Delivering your goods
12.1. We always aim to deliver your goods within the time slot we agreed with you. Still, we cannot accept liability if the goods are returned outside this time slot or if we did not deliver all or any of the goods in your order. 
12.2. Ownership of, and risk in, the goods will pass to you once we have delivered your order. Read all information on the product label carefully, including any accepted substituted products. 
12.3. If the delivery address stated on your order is not the address where you live, we will not be liable for any damage or detriment to the goods caused by their onward delivery to you.
12.4. We can only deliver to an address within our area.
12.5. Our commitment is to deliver your order to your front door. There may be circumstances where this may not be possible (including but not limited to):
•    you fail to be present for your delivery during the delivery time slot;
•    where the driver believes they are at risk of injury;
•    where the driver believes any stairs to your front door are structurally unsafe; and
•    where the driver is not satisfied that the delivery recipient is aged 18 or over.
In such circumstances, we are entitled to charge you in full for an amount equal to the price of perishable items contained in your order and the cost of delivery.
12.6. We will only deliver to somebody who is, in our reasonable opinion, aged 18 or over.
12.7. It is your responsibility to ensure that the person accepting delivery is over 18 and can demonstrate this to us if challenged. If we are not satisfied that the person accepting delivery is over 18, we may not hand over your delivery. If no one at the delivery address is 18 years of age or over, we'll leave a notification of our visit and will return the goods to our store. We'll then contact you to arrange re-delivery at a convenient time. You may have to pay another delivery charge for this.
12.8. We also follow a "Challenge 25" policy for purchasing alcohol and other age-restricted products such as tobacco, DVDs and aerosols. Accordingly, when delivering age-restricted products, if the person accepting your delivery appears to be under the age of 25, we will request a photo ID (such as a passport, EU Photocard driving licence, National ID card or proof of age card, e.g. Citizen card, Validate the UK, Portman Group card or local authority card with a holographic PASS logo) to prove that they are over the age of 18 and can lawfully purchase such products.
12.9. Due to licensing restrictions, we can only deliver alcohol during the licensing hours within our delivery times. These are 8.30 am – 11 pm.
12.10. We will not deliver on a Saturday, a public bank holiday or a recognized Jewish holiday.

 

13. What We are Not Liable For
13.1. Whilst we take every care to deliver your order, we cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance you had in having the goods delivered to you arising out of our supply or failure to supply the goods to you.
13.2. Nothing in this Agreement shall limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.
13.3. The goods are sold to you on the basis that you are a consumer; therefore, we will not be liable for any special losses that you might suffer using, re-distributing, or reselling the goods as part of a business.
13.4. We may use a third-party delivery service to deliver your goods. We will not be liable for anything a third party might do to the goods. 

 

14. Changes to these Terms
14.1. If we make any changes to these terms and conditions, we will let you know as soon as possible.

 

15. Other important terms
15.1. Neither party shall be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure results from events, circumstances or causes beyond its reasonable control. In such cases, the time for performance shall be extended by a period equivalent to the period during which the performance of the obligation has been delayed or failed to be performed. If the period of delay or non-performance continues for one week, the party not affected may terminate this agreement by giving two days written notice to the affected party.
15.2. This contract is between you and us. We may transfer our rights and obligations under these terms to another organization. We will tell you in writing if this happens and ensure that the transfer will not affect your rights under the contract. You may only transfer your rights or obligations under these terms to another person if we agree to this in writing.
15.3. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides they are unlawful, the remaining paragraphs will remain in full force and effect.
15.4. Even if we delay enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things. It will not prevent us from taking steps against you later.
15.5. These terms are governed by English law, and you can bring legal proceedings concerning the products in the English courts.     

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